Our Virtuos Nova Trust Guarantee.

At Virtuos Nova, we strive to offer you the highest quality products and an exceptional shopping experience. We want you to feel confident with every purchase you make. That's why we offer the following guarantee:

1. 30-Day Satisfaction Guarantee: If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange for another product of equal value. To be eligible for a return or exchange under this guarantee, the product must be unused, in its original packaging, with all tags and accessories included. Return shipping costs are the customer's responsibility, unless the return is due to our error (for example, shipping the wrong product).

2.Limited Warranty for Manufacturing Defects: In addition to our satisfaction guarantee, all of our products are covered by a 90-day or 1-year limited warranty against manufacturing defects. This warranty covers defects in materials or workmanship that result from a faulty manufacturing process and that become apparent during the warranty period specified for each product category (see section 3). This warranty does not cover:Damage caused by misuse, neglect, accidents, alterations, or unauthorized repairs.Normal wear and tear of the product.Problems or damage resulting from improper maintenance.In the event that a product has a manufacturing defect covered by this warranty, Virtuos Nova agrees to repair it, replace it with an identical or similar product (subject to availability), or offer a partial or full refund, at our discretion.

3.Specifications by Product Category (Example):Clothing and Accessories: 30-day limited warranty against defects in sewing or materials.Electronics: 90-day limited warranty against manufacturing defects in the main electronic components.Handmade Products: 6-month repair warranty for manufacturing defects in the joining of materials or the structure of the product.

Warranty Claim Process:

To initiate a claim under this warranty, please contact our customer service team at mstaco21@gmail.com or 787-9816776. You will need to provide the following information:Order number.Detailed description of the problem or defect.Photographs or videos evidencing the defect (if applicable).Our team will review your claim and provide you with instructions on the next steps, which may include returning the product for inspection.

At Virtuos Nova, our top priority is to offer high-quality products and provide an exceptional shopping experience to our customers. We are committed to meeting and exceeding their expectations in every interaction. To achieve this, we adhere to the following principles and guidelines:
1. Product Quality:
Rigorous Selection: We strive to carefully select our suppliers and products, ensuring they meet defined quality standards and are authentic (if applicable).
Accurate Description: We are committed to providing detailed and accurate descriptions of our products, including materials, dimensions, functionality, and any other relevant information so customers can make informed decisions. We use high-quality images and videos to accurately represent our products.
Internal Quality Control (if applicable): If we perform any handling, packaging, or customization of products, we implement internal quality control processes to ensure our standards are met before shipment.
2. Customer Experience:
Intuitive Navigation: We strive to maintain an easy-to-navigate website with a clear design and efficient search so customers can quickly find what they're looking for.
Simple and Secure Checkout: We offer an intuitive and secure checkout process, protecting our customers' personal and payment information through encryption technologies.
Exceptional Customer Service: We are committed to providing friendly, efficient, and timely customer service. Our team is available to answer questions, resolve concerns, and address any issues that may arise before, during, or after purchase via mstaco21@gmail.com, live chat, or 787-981-6776.
Clear Communication: We proactively keep our customers informed about the status of their orders, the shipping process, and any other relevant information.
3. Shipping and Delivery:
Secure Packaging: We ensure that products are packaged securely to prevent damage during transit.
Reliable Shipping Options: We work with reliable shipping companies to ensure orders are delivered in a timely manner and in the promised condition.
Transparent Shipping Information: We provide clear information on shipping costs and times, as well as the ability to track orders.
4. Returns and Warranty Management:
Clear and Fair Return Policy: We have a clear and fair return policy, as described in our warranty and return policy section. We strive to make the return or exchange process easy when necessary.
Warranty Fulfillment: We comply with the terms of our warranty policy, offering appropriate remedies for defective products within the established period.
5. Continuous Improvement:
Feedback Collection: We value our customers' comments and use them to identify areas for improvement in our products, services, and processes.
Data Analysis: We monitor key metrics related to quality and customer satisfaction to identify trends and opportunities for optimization.
Adaptation and Update: We are committed to periodically reviewing and updating our quality policy to ensure it remains relevant and effective in the continuous improvement of our online store.
Our commitment is to build a long-term relationship of trust with our customers by offering them quality products and a shopping experience that will keep them coming back.
Publication Date: May 7, 2025

Virtuos Nova